What support methodology does Flowlity offer during the project?

Flowlity attaches great importance to support and change management, because implementing a new planning tool is above all a human project. Our project methodology is structured but flexible, inspired by best practices in Supply Chain project management: • Scoping phase: We start with scoping workshops to understand your current planning process, your pain points and your objectives (KPIs to improve, specific constraints). During this phase, we co-construct with you the deployment plan, the functional and technical scope, as well as the project team (on your side and Flowlity's side). • Data integration: Very quickly, we move on to the integration part. Our data experts work with your IT department to connect Flowlity to your systems (via data export, API, etc.). We use test datasets to ensure that everything is consistent. This step is done in parallel with the next phase. • Configuration and prototyping: Rather than waiting until the end to show something, we set up a working prototype as soon as possible with your data. This allows us to validate the first forecasting and optimization results in Flowlity. We adjust the parameters (calculation periods, demand segmentation, stock policy, etc.) in collaboration with your key users. Rapid iterations allow us to achieve a satisfactory scenario. • Training and user testing: Once the tool is configured on the target scope, we train your end users. The training is concrete, on your data, so that they can immediately project themselves. Then, we launch a test phase where your planners use Flowlity in parallel with their old system for a cycle (a few weeks). They compare the decisions proposed by Flowlity and their usual decisions, and give us feedback during regular updates. This double run phase is crucial to gain confidence. • Phased production: When everyone is comfortable, we formalize the switchover: Flowlity becomes the reference tool for the scope, and the old operating mode is stopped (or kept as a backup at the beginning if necessary). We remain very present during the first weeks of production to help refine if necessary and ensure success. • Post-deployment monitoring: After the go-live, the project is not abandoned. Flowlity offers regular monitoring (for example, monthly steering meetings) to verify the achievement of objectives, analyze indicators (stock reduction, improvement of the service rate, etc.), and process any new requests. In addition, as the solution evolves, we keep you informed of new features that could be useful to you. This methodology is led by an experienced Flowlity project manager, with the support of data and supply chain consultants. It is adapted according to your constraints: for example, if you prefer a big bang across the entire scope, this is possible (although we recommend gradual implementation). If you have periods of high activity (seasonal peaks) where you need to take a break, we take this into account in the planning. The idea is to work hand in hand with your teams, gradually transferring skills. At the end of the project, your users are autonomous on the tool, and our support teams take over for any future assistance. In summary, the implementation of Flowlity is a structured, collaborative, and results-oriented process, where each step aims to ensure that the tool integrates perfectly into your processes and that your teams adopt it enthusiastically. (Customer testimonials are available to illustrate our project approach and the successes achieved – do not hesitate to consult them or ask us for an introduction.)